Privacy Policy

Effective Date: 02/22/2025

Big Bear Boarding (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.bigbearboarding.com and interact with our services, including our SMS communications. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or provide us with any personal information.

1. Information We Collect

A. Personal Information

When you interact with our website or SMS programs, we may collect personally identifiable information, such as your:

• Name
• Email address
• Phone number
• Other contact information

B. Non-Personal Information

We also collect non-personally identifiable information such as browser type, IP address, and pages visited, which help us improve our services.

C. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to enhance your experience and collect information about your usage of our website. Please refer to our Cookie Policy for additional details.

2. How We Use Your Information

We use your information for a variety of purposes, including to:

• Provide, operate, and maintain our website and services.
• Enhance your experience on our website.
• Communicate with you, including through email and SMS.
• Process your inquiries, requests, and referrals.
• Produce rental income projections for potential clients at no cost.
• Comply with legal obligations and protect our rights.

3. SMS Communications and Marketing

A. SMS Messaging Purpose

If you opt in to receive SMS messages from Big Bear Boarding, we may send you marketing messages, transactional updates, and important notifications related to our services. SMS communications may include offers, service updates, and information regarding your account or inquiries.

B. Obtaining Consent

Your explicit consent is required before we send you SMS messages. Consent is obtained when you:

• Provide your mobile phone number via our website forms.
• Check an “opt-in” box or otherwise confirm that you wish to receive SMS communications.
• Complete any registration or inquiry process where SMS contact is an option.

By opting in, you acknowledge that you have read this Privacy Policy and consent to receive SMS messages from us in accordance with its terms.

C. SMS TCR and Carrier Compliance

We strictly adhere to carrier SMS policies and industry best practices. Our SMS communications are compliant with SMS TCR registration requirements, ensuring that:

• We clearly disclose how we use your mobile number.
• We provide detailed information on the nature and frequency of SMS messages.
• Consent is documented and can be audited if necessary.
• You are provided with a simple opt-out mechanism.

D. Frequency and Content

The frequency of SMS messages may vary. You will typically receive updates and promotional messages no more than [insert reasonable frequency, e.g., “twice a week”], unless you specify otherwise.

E. How to Opt-Out

If you wish to stop receiving SMS messages at any time, simply reply “STOP” to any SMS you receive from us. Upon receiving your opt-out request, we will promptly remove your mobile number from our SMS list. Note that you may receive one final message confirming your opt-out.

4. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website and providing services (e.g., SMS service providers like RingCentral), under strict confidentiality obligations.
• Legal Compliance: Government or law enforcement agencies as required by law.
• Business Transfers: In connection with mergers, acquisitions, or asset sales, your information may be transferred, provided that the receiving party agrees to respect the terms of this Privacy Policy.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no security system is impenetrable, and we cannot guarantee the absolute security of our systems.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access, update, or delete your information.
• The right to withdraw consent to SMS communications (as described above).
• The right to restrict or object to certain processing activities.

To exercise these rights or for any questions regarding your personal data, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or the content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. When changes are made, we will update the “Effective Date” at the top of this policy and notify you by posting the updated policy on our website. Your continued use of the website after such changes will constitute your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Big Bear Boarding
Email: jamie@bigbearboarding.com
Phone: (909) 855-0843